Mediators should ensure that each party is fully heard and participating in the mediation process to reach an agreement.

1.       Mediators should ensure that each party is fully heard and participating in the mediation process to reach an agreement. When necessary according to the condition, the mediator should friendly communications to better results. The mediator estimates about issues and confirms understandings among parties to ensure that the participants are agreed or not to reach an agreement.  Mediators should hears stories from both parties and draw conclusion in his mind and deal according to conclusion.  Whole mediation process is based on the hearing of stories by clients of both sides.